We, Shizuoka TaaS General Incorporated Association,

arrange taxi charters for customers arriving by cruise ships at Shimizu Port.

On May 16, we sincerely apologize to the customers of Celebrity Millennium who chartered the 6-hour Fujinomiya course departing at 8:40 AM for causing them great discomfort.

We have strictly reprimanded the driver responsible

and have decided not to use his services for future charters.

We deeply regret ruining such a precious travel memory.

We are reflecting on this incident and will strive to ensure that it does not happen again in the future.

Once again, we apologize to our customers.

Shizuoka TaaS General Incorporated Association